SOUTHWEST TRAFFIC SERVICES

Intrastate Moving and Storage

TlPS FOR A SUCCESSFUL HOUSEHOLD MOVE...

The mover drives up the price before he'll finish the job and your possessions are still in his truck!

These are problems you want to avoid when you need to hire a moving company. The California Public Utilities Commission (CPUC) warns that a move can become a nightmare if you choose a moving company not licensed by the CPUC. Most movers are reputable, but a wise consumer guards against the few that might be a bit shady.

The CPUC regulates household goods movers who operate within the state and has prosecuted movers for not being licensed and properly insured, using bait and switch tactics, stealing furniture then reselling it, or virtually holding goods for ransom.

The following tips will help ensure a well-planned and uncomplicated move:

• Call 1-800-877-8867 to find out whether a mover is licensed with the CPUC. To file a complaint or obtain information on maximum rates, call 1-800-FON-4PUC (1-800-366-4782).

• Get written prices and service estimates from several moving companies. A mover cannot charge more than CPUC rules allow. Verbal estimates are not binding and are illegal! All estimates must be in writing and given after visual inspection of the goods.

• Get the booklet entitled, "Before you move...", which must be provided on the first in-person contact. The booklet outlines consumer protections and provides moving tips. A mover is liable to pay $100 to you if it fails to provide this booklet. Obtain the correct name of the mover, its operating authority number which begins with 'T-", address and telephone number.

• Before your move begins, the mover must inform you of a "Not to Exceed" price. This is the highest price that will be charged, subject to "Change Orders for Service" that account for customer additions in service.

• Your goods are protected against possible loss or damage at 60 cents per pound per article, although you may request more. However, before buying additional protection, be sure to check any insurance policies you have.

• Keep the mover informed as to how and where you may be reached at all times until the shipment is delivered.

• If you have a problem that you and your mover cannot resolve, please call the nearest CPUC district office listed under "State Government Offices" in the front of the local telephone directory, or call 1-800-366-4782.

Southwest Traffic Services

1166 Wotan Drive

Encinitas, California

92024-4057

(760) 753-2298

 

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